Careers

Malaysian Electronic Payment System Sdn Bhd (MEPS), aspires to strengthen its role as Malaysia’s trusted payment services provider. Join MEPS in its endeavour to drive greater effectiveness and efficiency across the industry. We invite dynamic and aspiring candidates to join the MEPS team that strives for innovation, people development and technological advancement to fill the following vacancy in our organisation.

MEPS

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Assistant Manager, IT Security

 

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SUMMARY OF ROLE:

  • IT Security Assistant Manager provides business and technical consultation on a wide variety of information security domains. He/she makes sure the organization is well protected against internal and external threats with adequate security controls in place. He/she will involve in the complete cycles of IT Security process – assessment, protection, detection, and response. Working with the other teams in MEPS, he/she is a subject matter expert who diligently assists to maintain an acceptable level of perceived risks at MEPS.

RESPONSIBILITIES & DUTIES:

  • Assist IT Security Manager to oversee, assist and guide the other units within IT Security department to ensure smooth operations and effective execution of projects;
  • Documents IT Security Department internal procedures so that new members of the Department can quickly and expeditiously be trained and so that essential tasks can be performed even if critical staff are unavailable;
  • Conceives and proposes new approaches that will allow greater standardization and more effective management of measures;
  • Stays informed about the latest developments in the information security field, including new products and services, through on-line news services, technical magazines, professional associations, industry conferences, training seminars, and other information sources;
  • Monitors current and proposed laws, regulations, industry standards, and ethical requirements related to information security and privacy, so that MEPS is warned in advance and ready to be fully compliant with these requirements;
  • Reviews the cost-effectiveness and practicality of existing information security procedures and systems, and makes suggestions for the improvement of these same procedures and systems;
  • Provides users and management with technical support on matters related to information security such as the criteria to use when selecting information security products;
  • Designs, develops, delivers, or oversees the delivery of classroom training and/or other information security awareness programs (videos, memos, computer-based training, etc.) delivered to users, technical staff, and management;
  • Working in conjunction with the In-House Trainer, periodically determines the effectiveness of information security awareness programs, and quantifies this effectiveness;
  • Assists with the selection, installation, and adoption of automated tools which enforce or monitor the compliance with information security policies, procedures, standards, and similar information security requirements;
  • Participates in periodic information systems risk assessments including those associated with the development of new or significantly enhanced business applications;
  • Prepares and periodically updates draft information security policies, architectures, standards, and/or other technical requirement documents needed to advance information security at MEPS;
  • Guides developers, users, and other internal staff in their efforts to establish and maintain adequate audit trails so that sufficient evidence of computerized business activities exists to reconcile accounts, to detect frauds, to quickly resolve problems, and to otherwise maintain secure and reliable information systems within MEPS;
  • Assists with the establishment and refinement of procedures for the identification of MEPS information assets as well as the classification of these information assets with respect to criticality, sensitivity, and value;
  • Acts as a technical resource to users, user department management, and others within MEPS who are seeking more information about information security responsibility and accountability;
  • Provides in-depth technical advice for investigations of information security incidents including internal frauds, hacker break-ins, and system outages;
  • Assists with the documentation of information security incidents as well as the analysis of the circumstances enabling or permitting these same incidents to take place;
  • Participates on a computer emergency response team (CERT) which responds to various security incidents such as denial of service attacks, virus infestations, and internal frauds;
  • As needed, acts as an expert witness in information security-related legal proceedings involving MEPS;
  • Performs other support activities in support of the IT Security Department;
  • Analyzes selected commercially-available information security products and services to determine which of these should be adopted by or tested by MEPS;
  • Develops detailed proposals in support of new implementation of information security to achieve MEPS’ strategic goals;
  • Provides technical support consulting services on matters related to information security such as the criteria to use;
  • Provides special technical guidance to the Information Technology Department staff about the risks and control measures associated with new and emerging information systems technologies;
  • Reviews proposals to significantly enhance or modify the configuration or functionality of intranets, firewalls, servers, applications, databases, and other important parts of the MEPS information systems infrastructure;
  • Develops detailed proposals and plans for new information security systems which would augment the capabilities of, or enable new capabilities for MEPS networks or shared information systems [for example, develop a proposal for implementing digital certificates within MEPS;
  • Interprets information security policies, standards, and other requirements in light of specific internal information systems, and assists with the implementation of these and other information security requirements;
  • Acts as a technical information security reviewer of requirements statements, feasibility analyses, operating procedure manuals, and other documents produced during the systems development process and any information systems change documents;
  • Participates as a technical advisor for a variety of ad-hoc information security projects which will be dictated by current business and technological developments;
  • Communicate clear and specific performance expectations and measures of success to subordinates; inclusive of explaining business unit goals and results, and how their contributions made a difference;
  • Provide candid performance feedback to subordinates and peers (as applicable);
  • Conduct formal reviews to appraise performance, plan career and professional development, and discuss compensation as per the guidelines and practices of the Company;

CORE COMPETENCIES

  • Strategic Execution
    • Demonstrate the ability to effectively and efficiently perform activities and tasks in line with department/company objectives; which includes displaying a quality of work consistent with the expectations of the Company and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrate the desire and commitment to understand and meet the needs or priorities of others - i.e. a "customer first" orientation - and delivering quality customer service.
  • Acts with Integrity & Professionalism
    • Demonstrate principled behavior and sound ethics; i.e. showing consistency and transparency in actions; building trust through actions and follow through on commitments, and ability to stand up and addresses difficult issues.
  • Foster Open Communication
    • Demonstrate ability to create an environment in which timely and high quality communication flows across the organization and where open expression of ideas and opinion are encouraged.

LEADERSHIP COMPETENCIES

  • Strategic Thinking / Business Orientation
    • Demonstrates understanding of the business and how value is created at all levels of the organization.
    • Ability to plan for the future; proactively scans the market place for information on political, economic, competitive technological developments.
  • Championing Change
    • Acts as an agent of change and stimulates others to change.
    • Paves the way for needed changes; by taking calculated risks to derive maximum benefit.
  • Building Professional Relationships
    • Initiate and cultivate relationships with key stakeholders which is based on open, honest communication and respect for the value of individual differences.
  • Building Commitment
    • The ability to make things happen by articulating a clear vision of desired outcomes; and by establishing clear expectations and rewards.
    • Creating an environment in which individuals work in partnership and demonstrate teamwork.

TECHNICAL COMPETENCIES

  • SECURITY AND CONTROL
  • NETWORK SECURITY
  • OPERATING SYSTEM AND APPLICATION SECURITY
  • PROCEDURE WRITING

MINIMUM QUALIFICATIONS

  • Degree in relevant subject matter and at least 3 years of relevant working experience.
  • Possess either a professional certification in information security (such as ISO27001 Lead Auditor, GIAC, Ec-Council, etc) or have minimal 2 years of experience in ISMS implementation.
  • Familiar with PCI Standards and implementation.

ADDITIONAL REQUIREMENTS

  • Effective communication skills
  • High integrity and ethics value
  • Good problem solving, analytical and team player
  • Leadership
  • Computer literate - Microsoft Word, Microsoft Excel

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Senior Executive, System Access Control, IT Security

 

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SUMMARY OF ROLE:

  • Senior Executive manages the user access control and privileges associated with shared computer systems which are managed by the Information Technology Department. He/she is responsible for maintaining accurate and up-to-date computer resident records which reflect user contact information, current user privileges, and management authorization for user privileges. The Executive is also responsible to manage the key management activities including maintaining accurate records reflecting the process and deliverables.

RESPONSIBILITIES & DUTIES:

  • Assess and processes requests to grant application to computer and or network access privileges which have been approved by designated members of management;
  • Modifies the privileges of users in response to employment status notices sent by Department Managers and/or the Human Resources Department Manager;
  • Regularly obtains reauthorization from management that the granted privileges on MEPS system are still appropriate for the workers involved;
  • Establishes and maintains access control lists;
  • Provides timely revocation of access when required;
  • Preserves all records indicating changes made to access control lists to facilitate investigations, disciplinary actions, and prosecutions;
  • Provides filing, typing, word processing, database entry, and related support needed to process requests for changes in user access privileges;
  • Review and monitors system report and escalate any exceptions as per established procedures;
  • Assists in the development of automated mechanisms that analyze the security violations found in access control logs to discover patterns and evidence of problems;
  • Assists users in their efforts to use MEPS information systems including handling password resets, smart card deactivations, private encryption key revocations, key loading;
  • Maintains and updates MEPS' security keys located onsite and off-site;
  • Faithfully follows established procedures for all changes to access control systems and key management and documents all such changes so that problems may be quickly resolved;
  • Interprets information security policies, standards, and other requirements as they relate to a specific internal information system, and assists with the implementation of these and other information security requirements;
  • Establishes and refines procedures and other business processes related to User Access Management, Security Monitoring and Key Management;
  • Provide guidance to peers on User Access Management, Security Monitoring and Key Management activities.
  • Performs other support activities in support of the Information Security Department.

CORE COMPETENCIES

  • Strategic Execution
    • Demonstrate the ability to effectively and efficiently perform activities and tasks in line with department/company objectives; which includes displaying a quality of work consistent with the expectations of the Company and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrate the desire and commitment to understand and meet the needs or priorities of others - i.e. a "customer first" orientation - and delivering quality customer service.
  • Acts with Integrity & Professionalism
    • Demonstrate principled behavior and sound ethics; i.e. showing consistency and transparency in actions; building trust through actions and follow through on commitments, and ability to stand up and addresses difficult issues.
  • Foster Open Communication
    • Demonstrate ability to create an environment in which timely and high quality communication flows across the organization and where open expression of ideas and opinion are encouraged.

TECHNICAL COMPETENCIES

  • SECURITY SOFTWARE
    • Demonstrate effective working knowledge and understanding of the system functionalities/tools; with the ability to apply said knowledge for effective and efficient execution of duties.
  • OPERATING SYSTEM AND APPLICATION SECURITY
    • Demonstrate effective working knowledge and understanding of security elements in operating system and application system implemented in MEPS; with the ability to apply said knowledge for effective and efficient execution of duties.
  • SECURITY ANALYSIS
    • Demonstrate ability to analyse known security vulnerabilities and assess appropriateness in MEPS environment; demonstrate in-depth technical troubleshooting for problem solving.
  • CRYPTOGRAPHIC KEY MANAGEMENT
    • Demonstrate effective working knowledge and understanding of cryptographic key management deployed in MEPS; with ability to apply said knowledge for effective and efficient execution of tasks.

MINIMUM QUALIFICATIONS

  • Diploma/Degree in relevant subject matter and at least 3 years of relevant working experience.

ADDITIONAL REQUIREMENTS

  • Effective communication skills
  • High integrity and ethics value
  • Good problem solving, analytical and team player
  • Computer literate - Microsoft Word, Microsoft Excel
  • Knowledge in information security is an advantage

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Analyst Programmer, Switch Application, Application Development

 

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SUMMARY OF ROLE:

  • The jobholder is responsible for specific applications ensuring that the programming, testing and documentation activities are performed in accordance to the IT standards, technical specifications and project schedules, as well as giving support to the assigned applications.

RESPONSIBILITIES & DUTIES:

  • Responsible for the services and products of Switch Application in accordance to the projected timeframe, requirements and information technology standards.
  • Ensure the application programming is being developed in accordance to the technical specification.
  • Ensure 2nd level support to the production migration and applications problem resolution.
  • To troubleshoot errors in resolving reported problem logs/incidents.
  • To identify and escalate any technical issue to immediate superior, immediately with possible recommendations.
  • To develop the application programs as per Detailed Design Specification.
  • To develop the test script with regards to the unit or integration testing of the application program.
  • To ensure the application programming or application function is fully tested in accordance to the test plan and test script.
  • To perform the unit or integration testing of the application program in accordance to the test plan and test script.
  • To ensure the test script is being developed in accordance to the test plan.
  • To ensure the programming and testing activities are being documented and filed accordingly.
  • To utilize systems development processes to ensure that all necessary steps have been performed prior to bringing up an application in a production operating environment [these steps include consideration of security at several places such].
  • Notifies management about potential problems associated with the application systems that they have been working on, which are not adequately addressed by control mechanisms [these problems include potential privacy violations].
  • Responsible for the assigned applications whereby to ensure applications are in accordance to the projected timeframe, requirements and information technology standards.

CORE COMPETENCIES

  • Strategic Execution
    • Demonstrate the ability to effectively and efficiently perform activities and tasks in line with department/company objectives; which includes displaying a quality of work consistent with the expectations of the Company and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrate the desire and commitment to understand and meet the needs or priorities of others – i.e. a “customer first” orientation – and delivering quality customer service.
  • Acts with Integrity & Professionalism
    • Demonstrate principled behavior and sound ethics; i.e. showing consistency and transparency in actions; building trust through actions and follow through on commitments, and ability to stand up and addresses difficult issues.
  • Foster Open Communication
    • Demonstrate ability to create an environment in which timely and high quality communication flows across the organization and where open expression of ideas and opinion are encouraged.

TECHNICAL COMPETENCIES

  • Application Development Life Cycle
  • Technical Analysis & Programming
  • System, Application and Database Configurations
  • Trouble Shooting and Problem Solving
  • System & Application Tools
  • System & Application Testing and Quality Assurance Techniques
  • Issue/Problem Management
  • Documentation Management

MINIMUM QUALIFICATIONS

  • At least with a Diploma in Computer Science or related discipline.
  • Degree in Computer Science or related discipline is also applicable.

ADDITIONAL REQUIREMENTS

  • A 1-year working experience in IT project activities is an added advantage.
  • A 1-year working experience in Tandem Platforms and programming language such as COBOL, TACL, C and TAL is an added advantage.
  • Exposure to the banking/finance industry and smart card technology is an added advantage.
  • Knowledge on reporting tools, e.g. QlikView, and SQL database.
  • Creative and result oriented.
  • Able to work independently with minimum supervision.

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Senior Executive, Fraud Management

 

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SUMMARY OF ROLE:

  • Handling Fraud, Investigation, chargeback, monitoring, Algorithm based fraud prevention, misuse and abuse of payment instruments through the infrastructure.
  • As a liaison party to build rapport and networking with Police, Law Enforcers and Regulators.
  • Assist superior in monitoring existing and new products/services and managing new projects, as well as, promoting the enlargement of MEPS’ business by creating value for the customers and the department through enhancement, development and implementation in existing SST Business & Operations products/services.

RESPONSIBILITIES & DUTIES:

  • To handle all payment Fraud, Investigation, Chargeback, Compliance and Monitoring of payment fraud matters pertaining to the business and running of a SST Business & Operations Infrastructure
    • Check and ensure that payment Fraud, misuse of all domestic and scheme brands cards, unauthorized transactions and any fraudulent activities of all card payments within the SST Business & Operations are investigated and resolved with minimal or no losses
    • Enforce any fraud related datelines, compliance, penalty, Rule, Restriction, and Regulation on any participant.
    • Comply with any dateline, compliance, penalty, rule, restriction and regulation from any approved authority which is binding on the SST Business & Operations.
    • To liaise with customers, Scheme brands, regulators, Police, Law Enforcers, merchants, or any involved party(s) for the efficient prevention and resolution of any Fraud related transactions within the SST Business & Operations.
    • Manage and monitor the day to day Fraud detection and prevention activities within any compliances, including BNM guidelines/mandates imposed on the SST Business & Operations overall.
  • Assist in product/service development and marketing with the view to prevent any possible fraudulent elements
    • Participate in the development and execution of business plans to introduce new product/service functionalities and increase overall business volume for SST Business & Operations.
    • Monitor the development of new products/services to ensure compliance to risk, quality, profitability and regulations.
    • Participate in developing processes and financial models to enhance existing product/service, and to create new product/services to benefit participants and stakeholders.
    • Participate in meetings, forums, seminars and conferences for sharing of ideas and trends among existing participants/ business alliances, and to encourage new participants to join in the SST Business & Operations.
  • Assist in project management (where applicable) on the implementation of new and enhanced initiatives involving:
    • MEPS’s internal and inter-departmental resources.
    • Vendors/System/Infrastructure integrators.
    • Card Issuers, Acquirers and ATM deployments governed by the Malaysian Payment System Act 2003, through formation of business, operations and technical steering/working committees.
    • Scheme Brands for certification(BIN sponsor member) and participation in international connectivity and network.
    • Regulators, certifiers, Compliance and Governmental authorities pertaining to card payment systems.
    • Prepare and present progress updates to Management, Steering/Working committees and relevant Board authorities.
  • Assist in relationship, alliance and marketing management
    • Maintain existing relationships, and establish new relationships with Banks, Financial Institutions, BNM, Scheme Brands, Vendors, Governmental agencies, Police, Bank Mediation Bureau, Risk Management Taskforce, Cross Border Fraud prevention initiatives and parties that can contribute in any form to SST Business & Operations.
    • Search and identify fraud prevention business alliance partners and opportunities from the business, technology and competitive perspectives for the benefit of the SST Business & Operations.
    • Implement and manage cost effective and successful fraud identification, prevention and monitoring programs to minimize any losses from fraud related activities.
  • Continuously assist in business support/ownership of existing products/services
    • Monitor and track Service Level Agreements (SLA) with customers, suppliers, Scheme Brands and stakeholders.
    • Regularly review and track performance of all product/services with a view to identify and resolve any fraud related issues/problems, and escalate timely any unresolved matters with recommended solutions to your immediate superior.
    • Prepare and develop user/functional specifications for all fraud related product/services, and verify/confirm that all user acceptance Testing (UAT) was conducted in the proper manner with expected results and criteria.
    • Prepare and draw up any existing, enhanced or new processes and procedures, and compile into the Operating Manual and/or Rules & Regulations and/or Standard Operating Procedures (SOP) for the SST Business & Operations. The communication of which to all relevant parties has to be done clearly and in a timely manner.
  • Align goals and plans for own section/unit and ensure clear communications to the section/unit and intra-department staff.
  • Prepare relevant reports for the department/section/unit and Management
    • Including reports to Scheme Brands, BNM, and/or Governmental bodies.
    • Including daily, weekly, monthly reports to participants and customers.
    • And, any ad-hoc or urgent reports and data.
  • To assist the review of the Information Security risk, and will be responsible to accept or address any risks within his/her purview
  • To ensure that all new systems are evaluated for risk and provides or recommends final acceptance of the risk position before going live
  • Attend to, and respond in a timely manner, any other duties and responsibilities, as assigned by Superior.

CORE COMPETENCIES

  • Strategic Execution
    • Effective and efficient performance of activities and tasks assigned, in line with Unit/Section/Department/Company objectives and KPIs; which includes displaying a quality of work consistent with the expectations of the Company and Business; and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrates a high degree of desire, commitment and resourcefulness to understand and meet the needs or priorities of Customers, both internal and external – i.e. a “customer first” orientation – and delivering the right quality customer services the 1st time, all the time
  • Acts with Integrity & Professionalism
    • Demonstrates principled behavior and sound business ethics. Show consistency and transparency in all actions. Builds trust through actions and follow through on commitments and promises. Stands up, own and addresses difficult issues in a calm and professional manner
  • Foster Open Communication
    • Express ideas and opinions openly and transparently. Create an environment in which timely, clear and precise communication flows within the unit/section/department, and across the Organization, on a need to know basis

TECHNICAL COMPETENCIES

  • Fraud Prevention, Chargeback, Dispute handling and Investigation Expertise
    • To demonstrate working knowledge of, and/or competency to, handle all aspects of Fraud identification, prevention, investigation and resolution processes and procedures of ATM transactions. Able to use the knowledge of ATM transactions to resolve any procedural, operational or regulatory issues and problems in daily work
  • Business and Financial Modeling
    • To compile and understand cost, revenue and pricing models for the business. Able to compare and analyze models from other markets or countries to determine the optimal model for the business
  • Product Development
    • To continuously evaluate, enhance and develop the products/services from findings through analysis of SWOT, trends, surveys, competition, financial modeling, and MIS. Enhancing product awareness is part and parcel of the job, including recommending ideas, suggestions and strategies for the business.
  • Process Improvement
    • To continuously search, identify and isolate root causes and weak links, so that recommendations and changes can be executed to consistently and persistently improve, enhance and implement existing/new processes and practices in accordance to the Quality Assurance certification adopted by the Company
  • Computer Literacy
    • Demonstrate knowledge of, or competency to, handle evaluation and operation of computer systems and infrastructure related to a SST Business & Operations. Has the ability to apply office tools and programs for efficient execution of assigned tasks

MINIMUM QUALIFICATIONS

  • Academic
    • Degree/Post Graduate qualification in Business Management, Banking, Accounting; or

ADDITIONAL REQUIREMENTS

  • Pre-requisites
    • Minimum 3 years relevant working experience in a Credit Card Center (added advantage) or Bank/Financial Institutions, Risk Management, Investigation with an IT.
  • Advantage
    • Able to communicate fluently (written and spoken) in English.
    • Able to work independently with minimum supervision.

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Senior Executive, Internal Audit Department

 

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SUMMARY OF ROLE:

  • To assist in the evaluation and assessment of the risks of MEPS operations and IT systems for the purpose of providing an independent assurance on its adequacy in Risk Management, Internal Control and Corporate Governance. This include financial, performance, compliance and system security (refer security related responsibilities, as defined in EWISP).

RESPONSIBILITIES & DUTIES:

  • Execute internal audit assignments to achieve effective risk management, internal controls and good corporate governance.
  • Research and write audit issues indicating the existence of, effectiveness of, and need for changes in internal controls.
  • Determine whether existing controls are adequate and effective to ensure risk related to the operations is properly managed.
  • Determine whether the audit areas are in compliance with existing policies, standards, architectures, procedures and other requirement.
  • Determine whether audit areas policies, standards, architectures, procedures, organizational structures and other management tools are consistent with good practices found elsewhere in the industry.
  • Determine whether audit areas are designed, specified, configured, tested, operated, and managed in a manner which is efficient, reliable, secure, and consistent with organizational objectives.
  • Determine whether staff has been assigned specific responsibility and accountability for information systems/operations related controls, and as needed, makes specific recommendations for clarifying and assigning both responsibility and accountability.
  • Gather statistically valid samples of the records at MEPS, and analyzes these records, to determine whether internal controls are operating effectively.
  • Prepare audit issues on the results of all audits to be presented to the Audit & Risk Committee of the Board (ARCB).
  • Maintain and update comprehensive audit program.
  • Participate in project meetings and provide opinion on issues related to security and control, as required.
  • Perform periodic follow-up on all audit recommendations that have been agreed upon by the management and report accordingly.
  • Participate as an independent observer in critical activities process i.e. key management, tender opening, BRCP/DR testing, disposal of assets and report to immediate superior on the activities.
  • Perform other duties as assigned by the Assistant Manager / Manager / Head, Internal Audit Department and/or Senior Manager, Internal Audit & Risk Management Division.

CORE COMPETENCIES

  • Strategic Execution
    • Demonstrate the ability to effectively and efficiently perform activities and tasks in line with department/company objectives; which includes displaying a quality of work consistent with the expectations of the Company and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrate the desire and commitment to understand and meet the needs or priorities of others – i.e. a “customer first” orientation – and delivering quality customer service.
  • Acts with Integrity & Professionalism
    • Demonstrate principled behavior and sound ethics; i.e. showing consistency and transparency in actions; building trust through actions and follow through on commitments, and ability to stand up and addresses difficult issues.
  • Foster Open Communication
    • Demonstrate ability to create an environment in which timely and high quality communication flows across the organization and where open expression of ideas and opinion are encouraged.

TECHNICAL COMPETENCIES

  • AUDITING STANDARDS
    • Demonstrate competency in performing audit functions and have the required skills and knowledge necessary to perform an audit.
    • Demonstrate ability to use ACL as audit supporting tool in audit assignment (where applicable).
  • PROJECT MANAGEMENT
    • Demonstrate ability to initiate, plan and execute a project/audit assignment to ensure adequacy of audit scope and testing performed, accuracy of conclusions reached and completion of the assignment within the stipulated timeframe.
  • PROBLEM MANAGEMENT
    • Demonstrate ability in problem escalations which includes identifying, controlling and resolving the problems in a timely manner and communicating the results for further actions.
  • REPORT WRITING
    • Demonstrate competency in providing audit issues in an appropriate form to intended recipients upon completion of audit works.

MINIMUM QUALIFICATIONS

  • Degree in Accounting or Information System or related discipline.
  • At least 4 years’ working experience as an Auditor in a large Public Accounting Firm or Financial Institution.
  • Able to work independently under minimum supervision.

ADDITIONAL REQUIREMENTS

  • Good organizational/analytical skills.
  • Excellent communication/writing skills; Bahasa Malaysia & English.
  • Self-motivated and independent.
  • Punctual and reliable, with good time management skills.
  • Computer literate – Microsoft Word, Microsoft Excel.
  • Familiar with CAATS an added advantage.

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Executive, Certification Services – Quality Assurance (Testing & Support)

 

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SUMMARY OF ROLE:

  • The Executive will provide a systematic approaches, planned set of necessary actions in order to have an adequate confidence that any new changes that need to be applied to the production environment conforms to established functional, technical as well as managerial requirements. S/he also needs to provide testing related information that will help the decision making by the management.

RESPONSIBILITIES & DUTIES:

  • Researches and adapt the latest testing technique which will cost-effectively determine whether hardware and software will perform in a manner consistent with the specifications.
  • Documents clear-cut and specific testing criteria to determine whether a particular hardware and/or software system performs in a manner which matches its documented specifications and user requirements.
  • Conducts and supports Testing with other financial institutions and merchants where applicable.
  • Notifies management about potential problems associated with the systems that s/he has been testing which includes inadequate documentation, system not meeting stated requirements, insufficient user training, overly optimistic deployment schedules and insufficient user access control.
  • Utilizes systems development processes to ensure that all necessary steps have been performed prior to bringing up an application in a production operating environment.
  • Manages and documents selected tests of business application software, system software and other information system component as per standard defines by the company.
  • Periodically reviews staff usage of the production application change control system in order to ensure that all the staff does conform to the company change management control.
  • Utilizes cost-effective testing software such as simulators to automate and formalize the testing process.
  • Administer the quarantine environment in order to ensure that the environment is fit for the user acceptance test activity.
  • Accurately compile and documents all the Testing related information as part as supporting information for the management in their decision making.
  • Perform post-implementation review to determine whether the new system is operating in a manner consistent with the requirements and related documents.

CORE COMPETENCIES

  • Strategic Execution
    • Demonstrate the ability to effectively and efficiently perform activities and tasks in line with department/company objectives; which includes displaying a quality of work consistent with the expectations of the Company and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrate the desire and commitment to understand and meet the needs or priorities of others – i.e. a “customer first” orientation – and delivering quality customer service.
  • Acts with Integrity & Professionalism
    • Demonstrate principled behavior and sound ethics; i.e. showing consistency and transparency in actions; building trust through actions and follow through on commitments, and ability to stand up and addresses difficult issues.
  • Foster Open Communication
    • Demonstrate ability to create an environment in which timely and high quality communication flows across the organization and where open expression of ideas and opinion are encouraged.

TECHNICAL COMPETENCIES

  • SYSTEM & APPLICATION TESTING AND QUALITY ASSURANCE TECHNIQUES
    • Demonstrate ability to handle system’s technical environment and operating system efficiently with respect to testing. Conduct and researches the latest testing techniques and systematic approaches on ensuring that the best approach in conducting testing in a particular area is carried out.
  • PRODUCT APPLICATION MANAGEMENT, SUPPORT, MAINTENANCE AND OPERATION
    • Demonstrate ability to support and maintain the application testing process effectively and efficiently. This is to ensure that required application testing is adequately covered successfully within the stipulated timeline.
  • PRODUCT KNOWLEDGE
    • Demonstrate ability to understand the application functionality and its related technical testing requirements in order to conduct the assigned testing effectively.
  • ISSUE / PROBLEM MANAGEMENT
    • Demonstrate ability to troubleshoot and rectify or escalate problem or issue depending on the problem severity.
  • Application Development Life Cycle
    • Demonstrate ability to understand the application development life cycle process and its correlation to testing activities.

MINIMUM QUALIFICATIONS

  • Degree in Computer Science or other related discipline with 2 years working experience; OR
  • Diploma in Computer Science or other related discipline with 4 years working experience

ADDITIONAL REQUIREMENTS

  • Ability to work in a team.
  • Ability to work independently with minimum supervision.
  • Knowledge in Tandem, AS/400, UNIX or Windows 2000 Advance Server.
  • Knowledge in testing and quality assurance.
  • Willing to work long hours / odd hours.
  • Effective communication skills.
  • Punctual and reliable, with good time management skills.

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Senior Executive, Shared ATM Network Business & Operations Division

 

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SUMMARY OF ROLE:

  • Assist superior in monitoring existing and new products/ services and managing new projects as well as promoting the enlargement of MEPS’ business by creating value for the customers and the department through enhancement, development and implementation of existing/ new Shared ATM Network products/ services.

RESPONSIBILITIES & DUTIES:

  • Assist supervisor in product/ service development and marketing:
    • Assist to develop and execute business plans to introduce new product functionality and increase the overall business volume for the Shared ATM Network service:
      • To monitor the development of new functionalities and initiatives;
      • To plan, develop and execute approved promotional activities to stimulate the acceptance and growth of Shared ATM Network transactions and create awareness amongst consumers and FIs.
    • Assist to develop business process and business/ financial models for enhanced or new products and services that include:
      • Return on Investment and financial forecast
      • Operating models
      • Service Level Agreement
      • Pricing structures
      • Implementation plan
    • Assist to organize forums among Financial Institutions and Business alliances to discuss market trends and development/enhancement of new/existing Shared ATM Network functionalities.
  • Assist supervisor in project management on the implementation of new and enhanced initiatives involving:
    • MEPS’s internal and inter-departmental resources.
    • Vendors/ system integrators.
    • Financial Institutions through the formation of business, operations and technical steering/ working committees.
    • Progress updates to Management, Steering/ Working Committees and relevant authorities.
  • Assist in relationship, alliance and marketing management:
    • Establish new and maintain existing institutional relationship, such as, Financial Institution, BNM, Governmental agencies other relevant authorities.
    • Assist supervisor to develop and implement of cost effective marketing programs:
      • Educate users to increase usage of products and services.
  • Continuously assist in business support/ ownership of existing products/ services:
    • Assist to meet and monitor the agreed requirements of service level agreements with Financial Institutions, vendors and business alliances.
    • Review performance of existing products and services:
      • Review reports on product/service performance;
      • Investigate and resolve and exceptional issues on product/service performance;
      • Escalate in a timely manner unresolved issues with recommended solutions to Asst. Manager, Shared ATM Network.
    • Change Management:
      • Prepare documentation for any change management required;
      • Assist to develop user/ functional requirement;
      • Assist to verify and confirm that the user acceptance test scripts and test results are consistent with expected results.
    • Operations Manual / Rules and Regulations:
      • Provide input for the development of any new or enhanced procedures for incorporation into the Operations Manual or Rules and Regulations;
      • Ensure all relevant parties are updated of any changes to the Operations Manual/Rules and Regulations in a timely manner.
    • Research and Survey:
      • Conduct independent and assigned research/survey to be aware of opportunities, challenges, risks and threats;
      • Assist to initiate forums/meetings to discuss research/survey findings with FIs, vendors or business alliances.
    • Carry out the role as a key holder/ custodian e.g. applet activation activity.
  • Ensure clear communications to the section/ unit and intra-department staff.
  • Prepare relevant reports for the Unit/ Section/ Department and Management.
  • Attend to in a timely manner any other duties and responsibilities as assigned by Manager, Shared ATM Network.
  • Assist the Manager to ensure all new initiatives have been evaluated for risk and provide or recommends final acceptance of the risk position before going live.
  • Assist the Manager in ensuring that all data under his/her purview or custodianship is handled in a manner consistent with the Information Classification and Handling Guideline.

CORE COMPETENCIES

  • Strategic Execution
    • Effective and efficient performance of activities and tasks, in line with department/ Company objectives; which includes displaying a quality of work consistent with the expectations of the Company; and meeting productivity standards and work schedules.
  • Focus on Customer
    • Demonstrated desire and commitment to understand and meet the needs or priorities of others – i.e. a “customer first” orientation – and delivering quality customer service.
    • Customers include external and internal parties/ receivers of products and services.
  • Acts with Integrity & Professionalism
    • Demonstrates principled behaviour and sound ethics. Shows consistency and transparency in actions. Builds trust through actions and follow through on commitments. Stands up and addresses difficult issues.
  • Foster Open Communication
    • Create an environment in which timely and high quality communication flows across the organization; and where open expression of ideas and opinions are encouraged.

TECHNICAL COMPETENCIES

  • Product Knowledge
    • To acquire knowledge of existing product’s functionality and share ideas on product enhancement.
  • Project Management
    • To monitor and track deliverables of projects assigned.
  • Business Presentation
    • To display confidence and be able to develop and present effective marketing plans and/or business proposal.
  • Report Writing/ Proposal Development
    • To deliver quality reports/papers within the agreed timeline.
  • Issue/ Problem Management
    • To ensure disputes on Shared ATM Network are resolved within the agreed timeline.
  • Computer Literacy
    • Demonstrate ability to effectively apply knowledge of Microsoft WORD & Microsoft EXCEL programs for efficient execution of assigned tasks; i.e. creating and maintaining basic billing records, order forms etc.
  • Process Improvement
    • To identify processes within the Department and Company that requires re-engineering to improve productivity. To ensure all Shared ATM Network procedures are updated and maintained properly.
  • Research Analysis
    • To conduct and present in writing ideas; recommendations or proposals to internal and external customers in an effective manner.

MINIMUM QUALIFICATIONS

  • Degree in Business Administration/ Marketing/ Accounting/ IT.
  • A post-graduate qualification will be an added advantage.

ADDITIONAL REQUIREMENTS

  • Minimum 4 years in marketing or product management field, with experience in areas relating to IT, Electronic Banking or Card Services.
  • Able to work independently with minimum supervision.

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Interested candidates are invited to send in their details resume stating qualifications, career history, present and expected salaries and contact telephone number, together with a recent passport-sized photograph.

Human Resources Department
Malaysian Electronic Payment System Sdn Bhd
MEPS@Horizon, Tower 5, Avenue 3
Bangsar South, 8 Jalan Kerinchi
59200 Kuala Lumpur

Email: recruit@meps.com.my